Shipping Policy

Shipping policy

Shipping and Return Information

We at Trolley By Ataa are committed to delivering a smooth and reliable shopping experience. Please review our shipping and return policies for your reference.

Shipping:

• Our courier partner is Call Courier, Post Ex, Trax and Leopards.
• Normal Delivery Time: 3 to 5 days.
• Extended Delivery Time (Non-Normal Cases): 5 to 8 days.
• Please note that delivery times may vary based on your location and unforeseen circumstances.

Returns and Refunds:

• In the unfortunate event of receiving a defective product, we offer a full refund.
• Change of mind returns are not appreciated.
• If you receive a defective product, please contact our Complaints Hotline at 0321-0111545 within 48 hours after receiving the products.

How to Register a Complaint: If you encounter any issues with your order, please follow these steps:

1. Call our Complaints Hotline at 0321-0111545.
2. Provide your order number and details of the issue.
3. Our team will guide you through the necessary steps for return or refund.

Important Notes:

• Defective products will be thoroughly assessed by our team.
• Returns must be initiated within 48 hours of receiving the products.
• Refunds will be processed promptly once the return is approved.

We understand the importance of your satisfaction and are here to address any concerns you may have. Our aim is to make your shopping experience with us delightful and stress-free.

Thank you for choosing Trolley By Ataa. We appreciate your trust in us.

Best regards,

M Ataa Mustafa Founder, Saad Bukhari E-commerce Expert & Trolley By Ataa Team. 

Bulk Purchasing:

If you order a product 4 or more then 4 pieces we are charged you 20% advance of total amount then your order is confirmed and ready for dispatch otherwise we are not giving and bulk shipping offers.